Technical Support

Technical support is provided through email and telephone. In addition to direct support using remote access technologies, where a technical support engineer diagnoses the problem and starts working on it with the client.

Since the main target of technical support management is helping customers to solve their technical problems at all levels, the incidents and problems are recorded in support ticketing system, and in case the incident is a new one, a specialized technical support engineer is assigned to provide the needed support.

Technical support center is the contact point between the company and the client through multiple points of contact. And through these contact points the client can contact the center quickly and easily.

SURE call center‘s team have the communication and technical skills in addition to full comprehension of the work nature, as well as mindset that is built on the principle that customer service and satisfaction is the main target that the company is seeking.

SURE’s contact points are:

• Direct phone.

• Technical support email (Support@sure.com.sa).

• Helpdesk email (Helpdesk@sure.com.sa).

Operation Services

SURE provides well trained and highly qualified technical staff to work under the client’s supervision in operation’s projects, in addition to the technical and logistical support that is provided separately as well.

Consequently, SURE provide to their clients the required staff all over the kingdom according to their technical and project needs, so this technical staff could be in the field of systems and network administration, IT infrastructure and applications development.