As there are many definitions of E-Government, there are a lot of people who have thought about it. Some refer only to online information or transactions services for citizens. Others include automated business relations with other service providers, companies and other government’s organs. But, now, most of people agree that E-government must include all digitalized government processes and interactions, wherever and with whomever they occur.

E-Government, therefore, is the heart of the modernizing government agendas, from health care information to police administration, from judicial systems to social security support, from intergovernmental communications to intranets.

However, there are many common themes. Citizens, investors and customers always demand a higher quality of services from local and central government. They want to be able to access all services through variety channels and at their time. Above all, they demand user friendly services structured in ways that mirrors their needs and priorities. Public sector employees often want new and improved working practices, with a reduction in repetitive data entry tasks and easier access to information they need to do their jobs more effectively and productively.

The realization of the E -Government’s vision was a long journey, in which governments desired an entire understanding of each step that leads to their final destination. In reality, however, progress towards the vision was lost through the demand to address immediate needs, such as security, system integration, citizen or business interactions, which are all tactical solutions rather than part of a larger strategic solution.

SURE has designed an E-Government Framework to ease the delivery of an e-Government vision. Our strategy is to provide modern, flexible and robust foundation on which E-Services can be built.

The significance of SURE E-Government Framework is that, it provides our clients with a realistic and sensible context “map” in which they can position their current and future needs. It enables them to plan each step, confident that SURE is taking them in the right direction to achieve their vision.

There are several engagement models that SURE can offer:

• Complete e-Government Framework: Implement a full E -Government platform, on which to build citizen, business or civil servant centric E-Services.
  
  
• Departmental Portals and E-Services: Implement specific portal services whilst ensuring that they do not create obstacles for the future.
  
  
• Departmental and Application Integration: Improve the efficiency of one or several departments and their systems immediately and allow progressive integration of further systems and services over time.
  
  
• Consultancy Engagements: Implementation of a part of the E-Government Framework solution to respond to specific concerns, for example strategic planning to adopt E-Government.